Confidentiality at CADA is considered “team based” which means that all counsellors and workers at this Service may have access to information about your circumstance, to enhance our service provision.  This will not occur if you identify that there is a staff member here that has an ethical responsibility not to be involved in your matter.

CADA will keep records of your interaction with us (case notes).  These records are stored securely.  These notes record relevant aspects of our conversations with you.  We will not record our personal assumptions or make assessment of your situation.  It is important for you to be aware that these notes can be subpoenaed by a court.  Your right to confidentiality will be respected at all times.  We will not discuss your situation without your consent, except in limited circumstances.

Confidentiality may be limited in some circumstances.  These limitations are in accordance with Practice Standards for working with people experiencing domestic violence, and CADA policies on confidentiality.  These documents are available at your request.  Please see below.

Duty of Care / Protection of Children. 

This service is not part of Department of Child Safety, however we do have a policy of reporting cases where we believe there is child abuse or neglect taking place, or if your children are at risk of harm.  We will always endeavour to undertake any reporting in collaboration with you.

Duty of Care. 

This Service has a duty of care to notify relevant authorities (Hospital, Mental Health or Police) if we believe that you are at immediate risk of harming yourself or another person in the community. Again, we will always endeavour to do this with your collaboration, or knowledge.

Subpoena from a Court. 
Your file can be subpoenaed by a court

For information on our Code of Conduct please 

For information on our Client Complaint Procedure please